Refund Policy

1. Unsuccessful Booking / Failed Transaction

If payment has been successfully deducted from the visitor's account but the Biennale Pass has not been generated due to a failed transaction or technical error, the full amount shall be automatically refunded to the original payment method.

• Refund Amount: 100%
• Refund Processing Time: 3–5 working days
• In case the refund is not received within 5 working days, visitors may contact the Biennale Helpdesk with transaction details for assistance.

2. One Day Pass (₹100)

• Non-cancellable
• Non-refundable
• No modifications permitted after purchase

3. Three Day Pass (₹200)

• Non-cancellable
• Non-refundable
• No modifications permitted after purchase

4. Week Pass (₹400)

5. Season Pass (₹3,000)

6. VIP Pass (₹10,000)

Refunds may be requested prior to the scheduled activation date of the pass, as follows:

Time Before Activation	Refund Eligibility
More than 24 hours	100% refund
Between 24 and 12 hours	70% refund (30% cancellation charge)
Between 12 and 4 hours	50% refund (50% cancellation charge)
Less than 4 hours	No refund

7. General Conditions

• Refunds shall be processed only to the original payment method used at the time of purchase.
• Eligible refunds shall be processed within 3–5 working days from the date of approval.
• Once a pass has been activated, scanned, redeemed, or used at any Biennale venue, it shall become non-refundable and non-transferable.
• Partially used passes are not eligible for any refund.
• No refunds shall be granted for failure to attend due to personal reasons, travel disruptions, weather conditions, scheduling conflicts, or any other circumstances beyond the control of the Organiser.
• The India Biennale reserves the right to cancel or suspend any pass found to have been obtained through fraudulent or unauthorised means.
• In the event that the Biennale is cancelled by the Organiser, pass holders shall be entitled to a full refund of the amount paid.
• In the event of a rescheduling of the Biennale, the pass shall remain valid for the revised dates. Visitors unable to attend on the revised dates may request a full refund within the period specified by the Organiser.
• The decision of the Organiser regarding refund eligibility, processing, and exceptional circumstances shall be final and binding.